Our return policy lasts 30 days from the date of receipt.
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging with tags still attached
- No stains, pet fur, or odor
- Costumes returns are not accepted after October 15th
NOTE: If your return does not meet the above criteria, you will not receive a full refund.
What items are non-returnable?
- Free gifts or promotional items
- Items that have been damaged
- Perishable goods such as food or treats
- Dog panties and belly bands
- Gift cards
- Used dog toys
Are there any charges for returns?
- Original shipping charges are non-refundable
- You are responsible for return shipping charges
How do I return an item?
IMPORTANT NOTE: When following step #1 below, please ship your return to one of these addresses (if you're not sure please ask us first):
NON-CLEARANCE ITEM - PRODUCT TITLE DOES NOT INCLUDE THE WORD CLEARANCE:
High Society Canine
c/o Pet Retail Supply (Returns Dept.)
148 Cypress Ridge Ct.
Ridgeland, SC 29936
CLEARANCE ITEM - PRODUCT TITLE INCLUDES THE WORD CLEARANCE:
High Society Canine
14609 Blue Blossom Way
Oregon City, OR 97045
1. Click on the following link to open the Return Form:
2. Enter your order number and email address in the fields above and click "Start a Return"
3. Follow the screen instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
Still have questions? Email us at email@example.com with your full name and order number, we will get back to you shortly.